Customer Service Rep
About the role
The Customer Service Representative in Venice Branch plays a vital role within the Customer Service Department, supporting the Clerk's Office by ensuring accurate processing of transactions, and compliance with applicable laws and administrative orders. A Customer Service Representative prioritizes attention to detail and has the responsibility for interacting with the public in a confident manner. Customer Service Representatives must have the ability and commitment to follow written procedures for a significant range of tasks. Customer Service Representatives must possess superior communication and organizational skills to thrive in a fast-paced customer service environment, while also processing and maintaining court records. Customer Service Representatives must act in compliance with legal requirements and established internal policies and procedures. This position is responsible for executing clerical and administrative tasks related to traffic, misdemeanor and felony cases ensuring the integrity and accessibility of court records. As an integral part of the Clerk of the Circuit Court and County Comptroller's Office, the Customer Service Representative is expected to maintain the highest standards of accuracy, professionalism, and customer service, providing support to the public.
Responsibilities
- Creating court records, processing legal documents, and responding to customer inquiries related to case status and procedural requirements.
- Processing the payment of fines, fees and costs in traffic, felony, misdemeanor and municipal county ordinance cases, ensuring strict compliance with all cashiering policies and procedures.
- Ensuring all case-related data is processed accurately and in a timely manner with exceptional attention to detail and efficiency.
- Navigating complex legal documentation and ensuring proper docketing and indexing of records to uphold the integrity of the judicial system.
- Handling multiple priorities in a fast-paced environment with strong organizational and time management skills.
- Assisting internal and external stakeholders courteously and professionally with excellent communication abilities.
- Maintaining a professional demeanor and demonstrating the organization's core values of integrity, accountability, and trustworthiness in every interaction as a frontline representative.
- Playing a critical role in continuity of operations planning (COOP) by understanding the department's emergency response protocols and being prepared to assist with critical functions as needed to ensure essential court services remain operational in an emergency.
- Exemplifying the Clerk and Comptroller's core values of integrity, making a difference, and proficiency, while promoting a culture of accountability, commitment, and trustworthiness.
- Setting high standards for professionalism in appearance and demeanor to promote respectful work and service environments that emphasize individual commitment to excellence and integrity across all functions.
Qualifications
Education Required: High School Diploma or GED
Education Preferred: Associate or Bachelor's degree in Business, Business Management, Business Administration, Public Administration, Communications, English, Criminal Justice or a related discipline
Relevant Experience: Proven experience working in a legal or judicial setting, records management, customer service, or a related administrative role preferably in a highly regulated industry.
Certification Required: N/A
Certification Preferred: N/A