Customer Service Rep

Essential Functions

• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work orders to ensure compliance with process requirements and proper process flow
• Provide continuous updates to customers on the status of their orders within 4 hours
• Communicate with customers regarding any additional blueprints, drawings, or other processing requirements
• Cook up and distribute ECDs for orders as needed
• Prepare orders in ship out or other areas as necessary
• Develop daily reports on orders and communicate these to production
• Other duties as assigned

Position Qualifications

• Accountability - Ability to accept responsibility and account for actions
• Active Listening - Ability to listen attentively and convey understanding
• Assertiveness - Ability to act confidently to facilitate work assignments or defend positions
• Communication, Oral - Ability to communicate effectively through speaking
• Communication, Written - Ability to write clearly and concisely
• Conflict Resolution - Ability to handle antagonistic situations
• Customer Oriented - Ability to prioritize customer needs while adhering to company procedures
• Empathetic - Ability to understand and respect others' feelings
• Ethical - Ability to behave according to established values and standards
• Friendly - Ability to maintain a positive demeanor towards others
• Honesty / Integrity - Ability to be truthful and credible
• Interpersonal - Ability to interact well with various personalities and colleagues
• Organized - Possessing the trait of being methodical and systematic
• Time Management - Ability to manage time effectively to meet deadlines
• Self Motivated - Ability to drive tasks to completion using personal drive
• Relationship Building - Ability to establish and maintain relationships with customers and coworkers
• Reliability - Dependability and trustworthiness
• Persistence - Ability to persist in completing tasks despite opposition or discouragement

Education & Skills

• High School Graduate or General Education Degree (GED)
• 2+ Years of experience in manufacturing

Company Benefits

• Medical
• Dental
• Vision
• Long Term Disability
• Employee Assistance Program
• 401(k) - 3% Match
• Holiday Pay

Compensation Range

$22.00 to $24.00 per hour