Customer Service Rep

Responsibilities

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed

Customer Service

Provides superior customer service, answers customer questions regarding products and assists them with selections; helps customers locate store merchandise.

Sales

Merchandises product effectively and uses suggestive selling techniques to meet customer needs and build department sales.

Food Safety / Sanitation

Cleans and sanitizes sales floor, display cases, prep areas, and equipment, and properly handles and maintains the operation of all equipment. Complies with departmental SOPs and store operating procedures.

Department-Specific Responsibilities

Additional responsibilities vary by department:

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepares tags and signs as needed
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks, prepares tags and signs as needed
• Texas Backyard: Passion for outdoors, ability to complete Green Thumb training (H-E-B internal training)
• Entertainment: Knowledge in the audio / video field, knowledge of specialty products, movies, music, electronics, and video games

Qualifications

Age Requirement: 18+, HS Diploma or GED (or equivalent) required. Strong customer service skills, communication and interpersonal skills, reading and writing skills, and planning and organizing skills are required.

Physical Demands & Working Conditions

Vary by department, but may include:

• Functioning in a fast-paced, retail environment, in detailed and precise tasks
• Working with Customers, staying attentive to their needs
• Lifting, standing, walking, reaching, stooping, pivoting, grasping, and performing fine motor movements
• Exposure to cold, loud noise, and wet conditions
• Demonstrating the ability to lift and manage specific weights (varies by department)