Customer Service Rep

Essential Duties And Responsibilities

• Prepare service and production part orders based on customer requests.
• Receive customer calls and record issues into the database and initiate corrective action plans.
• Input sales information into various systems.
• Work in a fast-paced, stressful environment.
• Deal with upset and demanding customers or field crews.
• Work directly with Engineering to determine errors and resolve field issues.
• Receive calls from building installers regarding job site part components or building drawings.
• Work directly with Regional Sales Managers and customers to get customer service issues properly defined and resolved.
• Respond to customer information requests collaborating with other departments for appropriate responses.
• Answer incoming phone calls and route the caller to the appropriate person or department.

Qualifications

• Functional knowledge of building plans is a plus.
• Must be computer proficient and able to multi-task.
• Should be organized and able to communicate professionally.
• An HS diploma or GED is required; an associates degree is preferred.
• Have 2+ years of customer service experience in a related industry.