Customer Service Rep 2 - Collections

About the role

This position is a hybrid role requiring weekly onsite attendance (minimum of 3 days per week) at U.S. Bank’s Gresham, OR office: 17650 NE Sandy Blvd., Gresham, OR 97230.

Responsibilities

• Responds to telephone inquiries, requests and problems.
• Resolves customer inquiries and problems on first contact.
• Provides customers with account information.
• Resolves or refers billing disputes.
• Corrects payment errors.
• Revises fee and finance charges as appropriate.
• Acts on lost or stolen cards/checks.
• Researches customer problems that could not be resolved during the initial contact.

Requirements

• High school diploma or equivalent.
• Two to four years of relevant experience.

Qualifications

Good knowledge of concepts, practices, policies and procedures of banking products and services. Effective telephone and interpersonal skills. Strong problem-solving and negotiation skills. Ability to handle difficult customer calls. Proficient computer navigation skills using a variety of software packages including Microsoft Office applications. Identify and resolve/escalate problems. Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service.

Skills

Not specified.

Benefits

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Pay

$20.00 - $21.15 U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM PST (onsite Tuesday - Thursday).