Customer Service Rep 1

Job Description

The Customer Service Representative 1 is responsible for providing excellent customer service by responding to customers who contact the company via inbound calls in a professional and efficient manner and satisfactorily resolving their concerns. This could include arranging service or emergency response, interpreting customer records and account history, finding information on the Internet such as assessor information or credit card details, and interpreting customer accounts, including transfers, billing, and collections.

• Provide excellent customer service by answering customer calls through the call center.
• Interpret customer records and account history to respond to customer inquiries and complaints regarding transfers, billing, service, collection and payments.
• Utilize Customer Information System to access data and/or generate reports.

Minimum Qualification

• A high school diploma or equivalent is required.
• Demonstrated excellent customer service experience is required.
• Must be fully proficient at intermediate level or above in MS Office Outlook.
• Experience with proprietary Customer Information System (CIS) is strongly preferred.
• JD Edwards experience is a plus.
• Excellent data entry skills, including speed and accuracy, are required.
• An attention to detail is critical in all aspects of duties.
• A thorough knowledge of Company rules and regulations is preferred.
• Excellent interpersonal and communication skills are required.
• Strong organizational skills are necessary.

Work Environment and Physical Demands

This position is responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations.

Compensation

Compensation Type: Hourly Wage
Compensation Range: Grade 2 - Hourly $ 21.06 - 33.67

Primary Work Location

93 West Main Street
Clinton, Connecticut, 06413 United States

Work Environment and Physical Demands

Code B - Blend

EEO Statement

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.