Customer Service & Project Coordinator

Key Responsibilities

• Respond promptly, warmly, and professionally to incoming customer inquiries via phone, email, and front-desk walk-ins.
• Consultative Guidance: Work closely with clients to understand their vision, educate them on substrate options (vinyl, acrylic, banners, etc.), and recommend the best products for their budget and timeline.
• Build lasting trust with existing account holders, ensuring they feel supported, valued, and eager to work with us again.
• Estimating & Order Entry: Calculate job costs, generate precise quotes, and accurately enter detailed specifications into our studio system.
• Project Coordination & Production Support: Partner closely with the production and design teams to ensure project specs are clear, proofs are approved, and deadlines are met.
• Job Tracking & Updates: Maintain detailed project notes in our CRM platform and keep clients proactively updated on their order status.
• Logistics & Vendor Care: Coordinate specialized vendors when needed, process outbound shipping with various carriers, and notify clients when orders are ready for pickup.
• Community Engagement: Represent SpeedPro positively by occasionally attending local business networking events to stay connected with our community.

Requirements

• Experience: 2+ years in a dedicated customer service, account management, or office coordination role.
• Communication: Exceptional verbal and written communication skills with a natural ability to connect with people and diffuse project stress.
• Detail-Oriented & Math Skills: Comfortable with basic math and measurements (pricing calculations, dimensions, square footage).
• Software Proficiency: Computer-savvy with proficiency in Microsoft Office, fast data entry, and comfort navigating job-tracking/CRM systems.
• Organization: Top-notch time management skills with the ability to prioritize tasks seamlessly in a busy shop environment.
• Educational Background: High School Diploma or equivalent required.
• Nice-to-Haves: Prior experience in a print shop, sign studio, or graphic design environment; Basic familiarity with Adobe Creative Cloud (especially Adobe Illustrator) for quick file reviews or proofing.