Customer Service Project Coordinator

At a Glance

Legrand has an exciting opportunity for a Customer Service Project Coordinator to join the Cablofil Team in Mascoutah, IL.

What Will You Do?

• Strategic Project Leadership
  • Own full project lifecycle from planning to delivery for major initiatives.
  • Develop and manage project plans, budgets, timelines, and success metrics.
  • Lead cross-functional teams, providing clear direction, motivation, and accountability.
  • Manage scope, risks, issues, and quality throughout the project lifecycle.
  • Communicate progress and risks to executives, stakeholders, and customers.
• VIP Customer & Special Accounts Management
  • Serve as primary contact for VIP/high-value customers and projects >$100K.
  • Cook up customer communications, expectations, audits, and performance reviews.
  • Conduct regular status meetings with customers and internal teams.
• Operational & Order Management Excellence
  • Oversee order processing, quotes, freight analysis, and documentation accuracy.
  • Manage product availability, lead times, shipping schedules, and delivery accuracy.
  • Maintain and update customer portals, reports, and forecasting tools.
  • Analyze bills of material for product compatibility and accuracy.
  • Resolve RMAs, credits/debits, and operational issues promptly.
• Reporting, Systems & Process Improvement
  • Prepare tracking, hold, open-order, and back-order reports.
  • Establish and refine project templates, tools, and best-practice processes.
  • Use ERP, CRM, SAP, and other systems to manage workflows and data integrity.
• Leadership & Collaboration
  • Build strong relationships with internal teams, executives, customers, and suppliers.
  • Influence decisions, drive alignment across sales, customer service & operations.
  • Support training, professional development, and continuous improvement culture.

Qualifications

• Education & Experience:
  • Bachelor’s degree in business, engineering, or related field, or equivalent experience.
  • 5+ years in project, operations, customer service, or account management roles.
  • Demonstrated experience leading cross-functional teams and high-value customer accounts.
• Skills & Competencies:
  • Strong leadership, communication, and relationship-building skills.
  • Advanced organizational, analytical, and time-management abilities.
  • Expertise in ERP/CRM systems (SAP, Salesforce, etc.) and Microsoft Office.
  • Ability to manage operational details while maintaining strategic project oversight.
  • Capable of working in ambiguous environments and driving results.
  • Strong problem-solving skills and continuous improvement mindset.

Company Info

• About Legrand
• About Legrand North and Central America
• About Legrand’s Electrical Wiring Systems Division

Equal Opportunity Employer