Project Coordinator/Customer Service Representative

Responsibilities

• Communicate with customers via phone, email, and virtual meetings.
• Respond to customer inquiries and provide exceptional customer service.
• Cook up project schedules and communicate updates or changes.
• Aid in resolving installation and delivery issues.
• Evaluate projects using blueprints and customer specifications.
• Prepare and process job orders.
• Track projects from quote through production, delivery, and installation.
• Monitor inventory levels and coordinate material needs.
• Create quality control documentation.
• Support Project Managers with daily project activities.
• Source materials and assist with purchasing as needed.
• Perform other administrative and project-related duties as assigned.

Qualifications

• A high school diploma or equivalent is required.
• Three (3) or more years of customer service experience in a manufacturing environment is preferred.
• Basic construction knowledge is preferred.
• Blueprint reading experience is preferred.
• Proficiency in Microsoft Office, including Word, Outlook, and Excel, is required.
• Strong Excel skills are highly preferred.
• Excellent organizational and time management skills are essential.
• Strong verbal and written communication skills are required.
• The ability to manage multiple projects and priorities in a fast-paced environment is necessary.
• Detail-oriented with excellent problem-solving skills are required.