Customer Solutions Representative

Responsibilities

• You must have the ability to engage with customers through various communication channels to manage orders.
• Able to understand the customers' needs and ensure seamless order fulfillment.
• Key orders daily and resolve issues quickly and precisely.
• Timely Process of Returns
• Assist Walk-in Customers (where applicable)
• ECommerce Set-Up Management of Shared Team Mailbox
• Open & Close Cash Drawer (P21)
• Support with building and maintaining positive relationships with customers to increase loyalty and repeat business.
• Immediate Response to Customer Issues
• Follow-Up on Delivery Issues
• Store Customer Credit Card Information
• Maintain Customer & Ship-To Addresses
• Maintain Customer/Delivery Note
• Cross-Selling - Identify opportunities to offer additional products or services that complement the customer’s original purchase, increasing overall sales and customer satisfaction.
• Upselling - Identify opportunities to persuade customers to upgrade to higher-value products or services that better meet their needs, emphasizing the benefits and added value.
• Product Knowledge: Cultivate and maintain a deep understanding of the company’s products, services, and promotions to effectively recommend the best solutions to customers.
• Collaboration: Partner closely with all Customer Success and Sales team members to ensure a seamless customer experience and support BradyPLUS in reaching its goals.

Requirements

• At least 1 year of Customer Service experience
• Excellent verbal and written communication skills
• Proficiency with CRM software and other customer support tools
• Keen attention to detail and accuracy in handling data and documentation
• A proactive nature with strong problem-solving skills
• Customer-centric with a focus on delivering exceptional service
• Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person

About the Role

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. We go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors. Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience.