Customer Solutions Representative

About the role

Responsible for coordinating all activities necessary to provide sales, service and distribution support to our customers. CSR will process all incoming domestic and/or international sales orders for by SAP entry to ensure expeditious and conscientious handling. This role works closely with external customers and their representatives, as well as a variety of Synthomer functions including Sales, Finance, Operations, Logistics, Supply Chain and others to provide value-added service and solutions resulting in long-term strategic customer relationships. This role must also understand and communicate customer requirements throughout the organization.

Responsibilities

• Effectively communicates the status of orders and serves as a contact point for customer inquiries, including pricing, product information, and delivery tracking.
• Receive, process, and own customer purchase orders; including customer complaints, returns, credits/debits, and customer requests.
• Initiate necessary actions required to ensure international/domestic and internal/external customer requirements are satisfied.
• Interface with Business Management, Marketing, Sales, Production, Quality, Safety Health & Environmental (SHE), Logistics, Shipping and Customer Financial Services to support and improve activities globally, and to deliver quality service.
• Create and maintain accurate and timely customer master data, including customer records and customer-material information.
• Maintain file and data integrity in all phases of order processing.
• Support and implement the development of global Customer Solutions standards and processes, and represent Customer Solutions on cross-functional business teams.
• Aid Performance Chemical customers with:
• Product Info - Samples
• New / Special Orders - Order Status
• Delivery Times - Product size / weight
• Returned goods - Salesforce complaints/returns/credits/non-conformances
• Pricing / Payment Terms / Banking / Invoicing / Credit & Debit Memos
• Regulatory / inspection issues as necessary.

Requirements

• Strongly adhere to creating and maintaining a safe work environment for self and others.

Qualifications

• Bachelor’s degree
• Knowledge/experience in the following:
• Customer relationship management
• Sales & Shipment of goods/products
• Outstanding communication skills, both oral and written
• Analytical mind, detail and action oriented, problem solving skills
• Excellent organization and follow-up skills
• Working knowledge of MS Ofice Package, including Excel and Word programs
• Able to set and manage multiple priorities and make decisions in a dynamic work environment
• Structured but flexible approach, ability to work both independently and collaboratively across multiple disciplines
• Work well under pressure and meet deadlines

Skills

• Agreeable personality with a "can do" attitude

Benefits

Global Benefits Overview
💰 Competitive, market-aligned compensation
📈 Discretionary global bonus scheme
🚗 Company car or car allowance – varies by region and role
🩺 Healthcare – tailored to regional locations
👶 Parental leave and family support – maternity, paternity, adoption (aligned with regional policies)
🏡 Working options – flexibility where it matters, based on role and business needs
📚 Learning & development opportunities – training, online platforms, buddy/mentorship programs, Internal Synthomer University with L&D offers
💙 Wellbeing support – employee assistance program (EAP), mental health resources, wellbeing initiatives
🌱 Retirement / pension contributions – plans vary by country
🤝 Culture of Inclusion – where everyone can thrive
🏆 Performance culture, global reward & recognition programmes