Customer Service Project Coordinator

About the role

As a Customer Service Project Coordinator (CS PC), you will play a critical role in supporting the Customer Service (CS) team by ensuring projects remain organized, on track, and well-communicated throughout their lifecycle. Acting as the central coordination point for CS-related project activities, you will help bridge the gap between the Project Management and Customer Support by maintaining clarity, driving follow-ups, and helping to ensure all CS deliverables are completed efficiently.

In this role, you will:

• Maintain overall organization and visibility of Customer Service-related project activities.
• Track and coordinate CS project schedules, milestones, and deliverables to ensure timelines are met.
• Ensure all CS tasks and milestone activities are kept current and accurately reflected in project tracking systems.
• Attend project meetings to gather relevant updates, identify CS action items, and ensure proper documentation.
• Capture, document, and distribute CS-specific meeting notes and action items.
• Cook up and schedule meetings, including vendor contact meetings and internal CS alignment sessions.
• Serve as a communication link between project teams and Customer Service.
• Track down required information, documentation, and inputs needed to complete CS-related project tasks.
• Maintain clear documentation and visibility of CS responsibilities across active projects.
• Perform QuickBase (QB) data entry for all CS-related project tracking.
• Ensure and maintain data accuracy and completeness across CS related projects.

Additional responsibilities

This role may also support broader Customer Service administrative and coordination functions, including:

• Preparing and maintaining weekly reports and status updates.
• Coordinating training activities (manual development, internal sessions, vendor-led training).
• Documenting internal team meetings and distributing notes/action items.
• Supporting Post Project Spares (PPS) tracking and follow-up activities.
• Aiding with internal team event coordination and logistics.

We're excited about you because:

• You are highly organized and thrive in keeping projects structured, clear, and on track.
• You are proactive and persistent in following up on tasks, action items, and open issues.
• You are an effective communicator, both written and verbal, with the ability to interact across technical and non-technical teams.
• You have strong attention to detail and ensure accuracy in documentation and data management.
• You are comfortable managing multiple priorities and adapting to changing project needs.
• You are proficient in Microsoft Office tools (Excel, Word, Outlook, PowerPoint) QuickBase experience is not required but is considered a plus.
• You bring a team-oriented mindset and contribute to a collaborative and accountable work environment.
• You have the ability to coordinate across teams to gather information and drive progress without direct authority.