Customer Service Project Coordinator

About the role

The Project Coordinator at Cutting Edge Stoneworks is the operational backbone of the customer service team. They protect workflow accuracy, own CRM discipline, and ensure every job packet is complete and correct before moving to production.

Responsibilities

• Maintain accurate job records in Stone App — quotes, notes, addresses, job data
• Audit quotes after template to confirm accuracy before approval
• Prepare and distribute job packets for templating, installation, and service work
• Cook up documentation ahead of production timelines
• Coordinate with Account Managers to keep documentation ahead of production timelines
• Serve as the operational link between sales and the shop
• Complete post-install follow-up calls with customers
• Maintain tracking logs and required documentation across company systems

Requirements

• Exceptional attention to detail — errors bother you and you catch them
• Strong organizational skills and comfort managing multiple active projects
• Proficiency in Microsoft Office — required
• Experience in a CRM or job tracking system — strongly preferred
• Stone App familiarity — a significant plus

Qualifications

• Clear, professional communication skills

Benefits

This is an in-office role in our Mooresville, NC facility. The environment is climate-controlled; occasional shop entry may be required.

Pay

TBD

Schedule

Monday–Friday