Customer Service Parts Order Management II

About the role

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Make your mark at the world’s largest HVAC company Daikin Applied.

Responsibilities

• Fields incoming customer requests in Salesforce in a timely manner to assure efficiency in resolution.
• Ensures that order processing is accurate and timely.
• Acts as customer contact regarding pricing, lead time, and shipping questions.
• Manages emergency requests for high priority situations.
• Recommends corrective actions to resolve customer complaints.
• Works cross-functionally with other teams to resolve issues and manage requests.
• Handles various special projects as assigned by manager
• Creates and assists in process documentation

Requirements

• High School Diploma or GED
• 2+ years of customer service experience
• 1+ year of Salesforce experience

Qualifications

• None specified

Skills

• Customer service skills
• Order processing accuracy
• Communication skills
• Problem-solving abilities
• Teamwork and collaboration

Benefits

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching
• Life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Paid vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave
• Tuition reimbursement after 6 months of continuous service

Pay

The typical annual base salary for this position ranges from $21.35 - $33.97 an hour in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

Schedule

Hybrid, Plymouth, MN