Customer Service - Mortgage Web Applications

About the role

FICS® is searching for an enthusiastic customer service member to join the Web Applications System Support team. The team supports customers as they navigate the online mortgage process. System Support team members are the first point of contact, providing high‑quality web applications support, training customers to use FICS software, delivering product webinars and conference presentations, and participating in collaborative testing for quality assurance. Communication occurs via phone and email in a fast‑paced environment, directly influencing the efficiency and success of customers' operations.

Requirements

• Ability to convey patience and understanding to customers in person, over the phone, and via e‑mail.
• Technical acuity and interest in maintaining, troubleshooting, and improving web applications for optimized functionality and a prime user experience.
• Solid understanding of web application support best practices, including issue prioritization, data‑gathering strategies, and prompt customer response.
• Knowledge of testing web applications for quality and ease of use.
• Basic understanding of the most popular browsers and an analytical approach to crafting testing scenarios.
• Exceptional verbal and written communication skills.
• Excellent interpersonal and presentation skills, coupled with an eagerness to learn.
• Ability to manage multiple tasks, priorities, and deadlines without supervision.
• Valid Texas driver’s license and vehicle liability insurance.

Benefits

FICS® puts its Family of Customers first and continues to uphold a longstanding record of providing significant competitive advantages to its nationwide customer base for 40 years and counting. Learn more about what it’s like to be an FICS® Family member on the Life at FICS page.