Customer Service Support Onsite

Pay Rate $15/hr

About Us

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

About the Role

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results-oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal position
• Career Advancement opportunities

Responsibilities

• Handle inbound calls for insurance products, including AD&D, general questions, and claims support
• Explain coverage and benefits in a clear, simple way—especially to customers unfamiliar with their plan
• Address cancellation requests and help customers understand the value of keeping coverage
• Assist customers or beneficiaries with claims, including sensitive situations involving death or injury
• Balance retention efforts with empathy—knowing when to educate, save, or support
• Stay calm and professional during difficult or emotional conversations
• Document call outcomes accurately
• Meet performance goals for quality, compliance, and retention

Requirements

• 18 years of age or older with a High School Diploma or GED
• Typing proficiency of 30 WPM with accuracy
• Strong communication and listening skills
• Comfortable handling objections and influencing decisions
• Able to explain complex topics in a simple way
• Patient and respectful, especially with older customers
• Emotionally aware, can handle both sales and sensitive conversations
• Stays calm under pressure and handles tough calls well
• Goal-oriented with a focus on results
• Basic computer skills and ability to multitask
• Reliable attendance