Customer Service (Property)
GEICO · Fredericksburg, VA · 3 days ago
On-siteCustomer Service$23.33/hrFull-time
What You'll Be Doing
- Manage incoming calls, messages, billing questions, and policy updates.
- Offer recommendations to customers.
- Resolve customer concerns to ensure a positive experience.
- Stay informed about GEICO’s products and identify cross-selling opportunities.
- Enhance customer satisfaction through meaningful interactions.
What You'll Need
- Minimum of 1 year of customer-facing experience required; 3+ years preferred.
- Experience in high-volume call centers with KPIs and measurable goals preferred.
- Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
- High School Diploma or GED required; College degree preferred.
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
What You Get
- Starting Salary: $23.33/hour ($47,009.95/annually)
- +10% for evening shifts; +20% for weekends.
- Benefits: Health and wellness benefits starting Day 1, accrue Paid Time Off immediately, 13 paid holidays annually (8 fixed, 5 floating), 401(k) with up to 6% match, vested immediately, GEICO Strive tuition assistance program (up to $5,250 annually).
- Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
- Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site, enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.
- Office Location: One GEICO Boulevard Fredericksburg, VA 22412