Customer Service - Mesa

Responsibilities

• Contribute to Avanti’s objectives by demonstrating proficiency in assigned areas and completing projects professionally.
• Take ownership of customer and homeowner requests, resolve issues promptly, manage expectations, and schedule service.
• Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building sustainable relationships.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Create customer service tickets for required service and parts.
• Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems.
• Document customer activities, progress, and service issues accurately.
• Propose improved solutions to increase efficiency in systems, reporting, communication, and labeling.
• Cross-train, share best practices, and learn other departments/locations roles for continuous growth.
• Perform all other duties outlined in the customer service playbook or assigned by leadership.

Requirements

• Punctual, reliable, and able to work in a team environment.
• Strong phone contact handling skills and active listening.
• Problem-solving skills and willingness to learn.
• Experience with Microsoft programs: Outlook, MS Teams, and MS Excel.
• Construction and window knowledge preferred.
• Bilingual (Spanish/English) is a plus.
• Embrace growth opportunities and enjoy contributing to Avanti’s development.
• Consistently complete day-to-day tasks of a customer service representative per standard work routine.