Customer Service

Essential Duties and Responsibilities

• Receives, enters and confirms orders received via, fax, e-mail, and EDI
• Performs filing and scanning tasks
• Performs reporting for daily meetings
• Provides assistance to customers regarding product applications, prices, delivery dates and terms to ensure that customer is satisfied with Reelcraft products
• Provides freight quotes and necessary shipping information related to orders
• Responds to customer questions and issues, following company policies and practices and determines best solution, then coordinates with customer to resolve issue
• Provides Return Goods Authorization to customers when authorized
• Notifies sales reps of all website inquiries regarding Reelcraft products and the response given, including requesting appropriate follow-up by sales reps
• Updates key referral accounts with input from sales reps on which accounts to keep, add or delete and follow-up from sales manager
• Maintains a proactive relationship with distributors within the sales region
• Provides support to sales reps and distributors as needed

Qualification Requirements

• Strong verbal, written, and interpersonal skills
• Ability to read and interpret technical instructions in diagram form
• Strong analytical and problem solving skills with attention to detail
• Successful in multi-tasking of duties prioritizing and meeting deadlines
• Basic computer skills of Microsoft Office Products, including, Excel, Lotus and Access
• Ability to work closely with other departments – handle interruptions courteously

Physical Demands

• Majority of time is spent sitting, talking and using hands/fingers on the computer and calculator
• Occasionally the employee will need to lift boxes up to 30 lbs