Customer Service Mechanical Technician Project Coordinator

About the role

The CUS MT Project Coordinator plays a crucial role in supporting the Mechanical Technician supervisor and Project Managers to ensure the successful implementation of customer service projects and timely delivery.

Responsibilities

• Support Customer Service personnel, including Applications, Engineering, Sales, Customer support, and PartsAssist
• CUS Planner/Scheduler with mechanical assembly needs
• Support MT project schedule and adjustment when needed
• Collaborate with Project Managers and Supervisor to streamline activities and mitigate technical difficulties
• Collaborate with various supervisors and managers for project execution activities and resourcing
• Interface with customers via phone, email, and Salesforce
• Support installation at the customer site
• Maintain CUS shop area and support in-house builds
• Follow all safety policies and precautions
• Respond to customers in less than 24 hours for normal requests and within 1 hour for down type situations
• Receive parts from Logistics to assemble machinery following standard procedure
• Align the machine, stations and conveyor circuit at MDE or on-site as required
• Plumbing and wiring of the machine according to the company standards at MDE or on-site as required
• Pre-align stations with calibration at MDE or on-site as required
• Final alignment and fine tuning of stations at MDE or on-site as required
• Brainstorm potential mechanical changes with the engineering team
• Run machine during debug at MDE or on-site as required
• Ensure CUS area is organized and stocked
• Preassemble mechanical projects and coordinate shipping as needed
• Inventory, prep, and ship project job boxes ahead of field install

Requirements

• 3+ years of relevant working experience and customer service skills
• Microsoft Office, Microsoft Excel is required
• Industrial automation experience (preferred)
• Medical/pharmaceutical manufacturing industry knowledge (preferred)
• SAP experience is a plus (preferred)
• SalesForce experience is a plus (preferred)
• Ability to read, interpret and work from engineering drawings and sketches (preferred)

Qualifications

• Must be eligible to work in the United States
• Must be able to travel as requested
• Willing and able to travel 25% of the year. Overtime may be required up to 50% of the time, depending on workload and operational needs including travel with little notice
• Must have a valid state Driver license

Benefits

• PTO
• 10 paid holidays (1-2 floating based on start date)
• Pet Insurance
• Excellent Medical, Dental, and Vision insurance
• Short Term Disability, Long Term Disability, Life Insurance & ADDFSA, HAS
• Bonus Eligible
• Employee Assistance Program
• 401k with matching up to 5%, immediately vested
• Tuition and Continuing Education Reimbursement
• Professional Growth Opportunities

Pay

$35 - $40 per hour