Customer Service - May to September

About the role

As our Customer Service Specialist, you’ll oversee the customer journey and help students get the right products. You’ll also support our on-campus delivery and collection teams across the country, giving you a chance to build leadership skills while driving real results.

Responsibilities

• Own the full customer experience lifecycle from onboarding issue resolution for both students and university partners.
• Handle inbound student inquiries (phone, email) and follow up on service issues before, during, and after product delivery.
• Track student requests and team tasks using our internal work order system.
• Resolve escalated student or school issues with professionalism and urgency, coordinating with internal teams as needed.

Qualifications

• Excellent communication skills both written and verbal.
• Highly organized with strong attention to detail.
• Able to manage deadlines, and high-volume tasks simultaneously.
• Tech-savvy: Comfortable working with CRMs, work order tools, and task-tracking platforms.

Attributes

• Service-minded and solutions-focused.
• Calm under pressure.
• Detail-oriented and highly accountable.
• Strong interpersonal skills.
• Able to work independently and collaboratively.
• Naturally proactive, you don’t wait to be told what’s broken.

Pay

$18-$25/hr (Depending on Qualifications)

Schedule

This Job is from May 1st to September 15th. 5 weekend days are required to be worked from July 15th to September 15th