Customer Service Rep

Badger Color Concentrates, Inc. · Kings Mountain, NC · Today

OTHRFull-time

To oversee the efficient operation of the Customer Service Department serving as a liaison between customers and internal departments regarding order status, from the time the order is received until the customer receives it. Establish and maintain positive working relationships with internal and external customers by ensuring the best possible customer satisfaction.

This position will require at least 2 weeks of training at our office in Mukwonago, WI.

Responsibilities

Receive and process orders via fax, e-mail, hard copy or phone.
Handle incoming calls and requests (verbal and written).
Check order status and communicate with customers and sales staff.
Check status of “orders due to ship” numerous times throughout the day.
Communicate any order changes to internal departments.
Email confirmations, price quotes, SDS and any paperwork that customer may not have received with their delivered order.
Email required International shipping and billing paperwork to customer.
Receive customer complaint or issue and direct to appropriate department.
Track and analyze on time shipments (When applicable).
Provide Sales Reps with customer related sales reports.
Update Shipping Clerks with special ship instructions.
Update pricing in MAS as advised by accounting team.
Work extended hours/weekends when assigned.
Other Customer Service duties as needed.
Other miscellaneous duties as assigned.

Requirements

High school diploma or equivalent
Customer service skills/experience: 3-5 years
Competent computer skills to include: Excel, Word, Outlook, Internet, Adobe Acrobat and the ability to learn the Badger Color MAS database program
Ability to use copy machine, fax machine, and scanner
Strong interpersonal, verbal and written communication skills
Excellent telephone technique and professional demeanor
Outstanding problem solving, negotiation, and mediation skills with regard to conflict resolution
Attention to detail, accuracy and organization in all aspects of the job

Physical Demands

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to sit.
The employee frequently is required to use hands to finger, handle, or touch objects, tools, or controls and talk or hear.
The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move records, files, and reports weighing up to 10 pounds.
Observe applicable Safety, Health and Environment rules and guidelines.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The noise level in the work environment is usually moderate.

Benefits