Seasonal Customer Care Rep I

Job Overview

The ideal candidate will serve as the primary point of contact for Leslie's customers, delivering exceptional service and support across multiple communication channels, including phone and email. They will partner closely with the offshore support team to ensure consistent, high-quality customer care and effective case management.

Responsibilities

• Respond to customer inquiries and provide accurate information regarding products, services, and company policies via phone and email.
• Aid customers with order placement, order tracking, and issue resolution.
• Handle customer complaints and escalations with professionalism and empathy, working toward positive outcomes.
• Process returns, exchanges, and refunds in accordance with company policies.
• Collaborate cross-functionally with Sales, Marketing, Logistics, and other departments to ensure a seamless customer experience.
• Maintain detailed records of customer interactions, transactions, inquiries, and feedback in CRM systems.
• Stay current on product knowledge, promotions, and industry trends to better support customers.

Qualifications

• A high school diploma or equivalent is required; an associate or bachelor’s degree is preferred.
• Previous customer service experience is required; pool industry or pool product knowledge is preferred.
• Excellent verbal and written communication skills are essential.
• Strong interpersonal skills with the ability to build rapport and demonstrate empathy are necessary.
• Proficiency with Salesforce, Microsoft Office Suite, and other business applications is required.
• The ability to multitask, prioritize, and manage time effectively in a fast-paced environment is crucial.
• Strong problem-solving skills with a proactive, solution-oriented mindset are important.
• Flexibility to work weekends, holidays, and adjusted hours as business needs require is expected.