Customer Care Rep. I

Overview

Join the leader in providing smarter solutions for a safer world. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Responsibilities

• Receives client communications, evaluates issues and resolves or escalates as needed.
• Performs Card Administration, Work Order creation, and follows up on Data Updates and Report Requests.
• Validates completion of all requests and provides acknowledgment to customers.
• Maintains awareness of customer needs and forwards notifications of account growth or service enhancements to the Account Manager, Sales, or Business Development support.
• Communicates any non-standard client goals or requests to the client's Account Manager for follow-up.
• Maintains understanding of policies and procedures of OC, Service, Account Management, Billing to provide proper feedback and set expectations for customers.

Qualifications

• At least 1-3 years of customer service experience preferred.
• Excellent writing and verbal skills.
• Clear speaking voice and excellent telephone manner.
• Excellent organizational skills.
• Desire to provide excellent customer assistance.
• Desire and ability to work as a team player.
• Ability to interface and communicate with customers and co-workers in a clear and professional manner.

Pay

The anticipated base salary range for this position is $35,000 – $50,000 annually, depending on experience, skills, education, and other job-related factors. This range reflects base pay only and may not include bonus, commission, equity, or other incentive compensation, where applicable. Actual offers are determined individually based on the candidate's qualifications and internal equity considerations.

Benefits

Kastle Systems (and its affiliate, i2G) offers a competitive benefits package, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits, depending on position and location.

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.