Customer Service Manager/Human Resources Recruitment Coordinator

About the role

The Customer Service Supervisor/Human Resource Recruitment Coordinator (CSS/HRRC) oversees quality care, customer service, employee performance, and overall customer satisfaction for valued clients. Responsibilities include managing client plans of care, coordinating schedules, providing HR support, and ensuring compliance with employment laws.

Responsibilities

• Understands and ensures adherence to the agreed plan of care for each client in your caseload
• Facilitates communication and serves as a liaison between the client's circle of care
• Makes decisions quickly and manages confidential information
• Provides consultation and training to direct care staff to ensure quality care and service
• Processes and reviews employment applications, coordinates new hire onboarding, and exits employees
• Monitors and escalates changes in client's plan of care, services, or condition
• Ensures proper documentation and record-keeping for agency payers
• Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
• Assists with data management and file maintenance, including day-to-day data entry and employee data maintenance in the HRIS
• Monitors ongoing file compliance and ensures all certifications/trainings are current and documented in the respective tracker
• Performs other duties as assigned

Qualifications

• High school diploma or GED; some college coursework or Associates degree preferred
• Two or more years of community service, client service, or staffing experience
• Two or more years of general office and computer experience (e.g., Microsoft O365, scheduling, HRIT)
• One to two years of Human Resources with high volume recruiting experience preferred
• One to two years in a supervisory role preferred
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
• Ability to make decisions quickly and manage confidential information
• Excellent customer service skills and experience working with the public in a friendly and professional manner
• General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services
• Minimal travel may be required

Benefits

Salary range: USD $18.00 - $21.00 / Hour

Location: Special Notice

This position is subject to a level 2 background screening. For more information on the Florida state background screening process and standards, please access and review the Care Provider Background Screening Clearinghouse.