Customer Service Coordinator

Position Summary

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position will report to our Birmingham Downtown location.

Major Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Hold parts available for scheduled work.
• Coordinate with district billing clerks as necessary.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Cookshop productivity by optimizing the work plan.
• Cover other projects and tasks as assigned by supervisor.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

About the Role

This position will report to our Birmingham Downtown location. Address: 312 28th Street North Birmingham, Alabama 35203 Shift: Monday- Friday, dayshift- hours to TBD

Physical Requirements

While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. The associate must be able to work safely at heights using applicable ladders and elevated working platforms. The associate must be able to safely work in all weather conditions. Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category

Vehicle Maintenance Management/Supervisors

Job Family

Common Address: 312 28th St North Primary Location: US-AL-Birmingham Employer: Penske Truck Leasing Co., L.P. Req ID: 2606022