Customer Service Manager (Distribution Center)
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Description
If you are a customer-focused operations leader, we have an exciting opportunity for you! Based at our distribution center, you will be responsible for leading customer service execution, order management, and delivery performance to ensure high service levels and customer satisfaction. This role serves as the primary interface between customers, sales, and site operations, ensuring alignment between demand, operational capability, and execution.
Required Education, Experiences & Skills
- Bachelor’s degree in supply chain, Business, Operations, or a related field
- 5+ years of experience in customer service, supply chain, or operations within a distribution or manufacturing environment
- 3+ years in a leadership or supervisory role
- Strong understanding of order management, fulfillment, and logistics processes
- Experience working cross-functionally with operations and sales teams
- Proven ability to manage escalations and drive resolution in a fast-paced environment
- Strong communication and stakeholder management skills
- Proficiency in ERP/WMS systems (Oracle, SAP, JD Edwards, etc.)
- Strong analytical and problem-solving skills
Preferred Education, Experiences & Skills
- Experience in high-volume, multi-SKU distribution environments
- Knowledge of Lean, Six Sigma, or continuous improvement methodologies
- Experience managing customer-facing performance metrics (RDSL, on-time delivery, backlog)
- Experience building or improving customer service processes and SOPs
- Advanced Excel or data analysis skills
- Customer and supplier relations experience