Customer Service Lead $19-$21 hourly

About the role

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry.

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Responsibilities

• Provide genuine, friendly, personable, and professional service
• Demonstrate effective communication, interpersonal, and organizational skills in person and on the phone
• Exhibit excellent listening skills and the ability to multi-task within a fast-paced service environment
• Act as a liaison between senior leadership and team members
• Proactively resolve escalated customer issues
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests

Requirements

• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events

Qualifications and Skills

• Customer service representative experience
• Customer support and call center experience
• Excellent communication and problem-solving skills
• Ability to work with customer inquiries, ticketing systems, and customer complaints
• Conflict resolution and product knowledge skills
• Experience with order processing, service inquiries, and multitasking
• Active listening and empathy skills
• Ability to work with CRM (Customer Relationship Management) systems
• Chat support and email support experience

Benefits

• Health benefits
• 401k with company match plus profit sharing
• Cross training
• Annual breakfast prepared by our owners