Customer Service Lead starting at $19 hourly

What You'll Do

You will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What We Need From You

• Consistently provide genuine, friendly, personable, and professional service.
• Educate effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Qualifications

• Experience in a customer service role preferred.
• Strong problem-solving and conflict resolution skills.
• Excellent customer service and communication skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of CRM systems (Customer Relationship Management).

Benefits

• Competitive and comprehensive compensation packages including health benefits, 401k with company match plus profit sharing.
• Cross training opportunities.
• Annual breakfast prepared by our owners.

Pay

The pay range for this role is $18.00 - $22.00 per hour.

Schedule

The schedule for this role includes days, nights, weekends, holidays, and events.