Customer Service Lead Starting at $19 hourly

What You'll Do

You will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What We Need From You

• Consistently provide genuine, friendly, personable, and professional service.
• Educate effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role preferred.
• Strong problem-solving and conflict resolution skills.
• Excellent multitasking and active listening abilities.
• Knowledge of CRM systems beneficial.

Benefits

• Competitive and comprehensive compensation packages including health benefits, 401k with company match plus profit sharing.
• Cross training opportunities.
• Annual breakfast prepared by our owners.

Pay

Compensation is commensurate with experience.

Schedule

Flexible retail schedule including days, nights, weekends, holidays, and events.

Company Information

Raymour and Flanigan is an equal opportunity employer. We do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Raymour & Flanigan supports a drug and smoke-free work environment.