Customer Service Lead Starting at $19 hourly
Raymour & Flanigan believes that treating associates well leads to exceptional customer experiences. We offer competitive and comprehensive compensation packages in the furniture industry, including health benefits, 401k with company match plus profit sharing, cross training, and annual events.
About the role
As a Customer Service Lead, you will bridge the gap between customer expectations and reality by assisting with scheduling deliveries, managing payments, and addressing questions or concerns. You’ll work independently and support a small team to enhance the customer shopping experience.
Responsibilities
- Provide genuine, friendly, personable, and professional service in person and on the phone.
- Demonstrate excellent listening skills and multitask in a fast-paced service environment.
- Act as a liaison between senior leadership and team members.
- Proactively resolve escalated customer issues.
- Support sales and operations teams by advocating for customer concerns and requests.
Requirements
- Effective communication, interpersonal, and organizational skills.
- Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
Benefits
- Health benefits
- 401k with company match plus profit sharing
- Cross training opportunities
- Annual breakfast prepared by company owners
Raymour & Flanigan is an equal-opportunity employer and does not offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without sponsorship.