Customer Service Lead Starting at $19 hourly

About Us

At Raymour and Flanigan, we believe that treating our associates well leads to exceptional customer experiences. We encourage innovation and offer competitive, comprehensive compensation packages in the furniture industry, including health benefits, 401k with company match plus profit sharing, cross training, and annual events like a breakfast prepared by our owners.

About the Role

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You will bridge the gap between the customer’s dream and reality by assisting with scheduling deliveries, managing payments, and addressing questions or concerns. You will work independently and support a small team to enhance the customer shopping experience.

Responsibilities

• Provide genuine, friendly, personable, and professional service consistently.
• Demonstrate effective communication, interpersonal, and organizational skills in person and on the phone.
• Exhibit excellent listening skills and multitask in a fast-paced service environment.
• Act as a liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations teams by advocating for customer concerns and requests.

Requirements

• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
• Authorization to work in the U.S. without the need for visa sponsorship now or in the future.

Benefits

• Health benefits
• 401k with company match plus profit sharing
• Cross training opportunities
• Annual breakfast prepared by company owners