Customer Service/Inside Sales Representative - Canyon, TX

What’s In It For You

• Pay: $16-25/hr. based on experience
• Shift Times: Monday - Friday 7 a.m. to 4:30 p.m.
• Competitive Medical – Dental – Vision
• 401(k) Traditional & Roth with Match
• Life Insurance
• Short-Term and Long-Term Disability
• Paid Time Off & Paid Holidays
• Corporate Wellness Programs
• Longevity Appreciation Program
• Great TEAM environment

Your Day-to-Day

• Serve as a customer service representative: build and maintain strong relationships with existing and potential customers through effective communication and exceptional service.
• Engage our customers and sell our product through email, phone, and occasionally in person.
• Proactively identify and pursue sales opportunities to meet and exceed sales targets.
• Develop a deep understanding of Rugby's product offerings to provide expert advice and recommendations to customers.
• Efficiently and accurately process customer orders, ensuring the timely delivery of products while adhering to company policies and procedures.
• Take sales orders, preparing accurate price quotes and proposals for customers, negotiating terms when necessary.
• Address customer inquiries, concerns, and issues in a timely and professional manner, striving for prompt resolution and customer satisfaction.
• Stay informed about industry trends, competitor offerings, and market conditions to identify opportunities and challenges.
• Maintain accurate records of customer interactions, sales activities, and results, using CRM software as required.

Should You Apply?

• You have previous inside sales representative experience, preferably in the building materials or construction industry.
• Alternatively, you have served as a customer service representative in similar industries.
• You have strong communication and interpersonal skills, with the ability to build rapport with customers.
• Your communication is factual, polite, and professional in nature – you will develop expertise from training and experience.
• You are reserved, yet people focused. You have a strong focus on repeatable, very high-quality results, and use your customer-focused mindset to solve problems.
• You have knowledge of Rugby's product offerings or a willingness to learn.
• You are proficient in using CRM software and other sales tools.
• You prefer a steady, even pace of work, with a lot of predictability from one day to the next yet are goal-oriented with a track record of meeting or exceeding sales targets.

About the Role

Rugby Architectural Building Products is a wholesale distributor of specialty building products, operating out of 26 branches throughout the United States. Our primary business is non-structural architectural grade building products sold principally to customers who create and produce end-products for the commercial, industrial, retail, residential and institutional markets. (In New Century, KS, Lebanon, TN, and Rockford, IL – we do business as: Olathe Millwork, Warren Brothers, River City Millwork respectfully.)

Responsibilities

• Serve as a customer service representative: build and maintain strong relationships with existing and potential customers through effective communication and exceptional service.
• Engage our customers and sell our product through email, phone, and occasionally in person.
• Proactively identify and pursue sales opportunities to meet and exceed sales targets.
• Develop a deep understanding of Rugby's product offerings to provide expert advice and recommendations to customers.
• Efficiently and accurately process customer orders, ensuring the timely delivery of products while adhering to company policies and procedures.
• Take sales orders, preparing accurate price quotes and proposals for customers, negotiating terms when necessary.
• Address customer inquiries, concerns, and issues in a timely and professional manner, striving for prompt resolution and customer satisfaction.
• Stay informed about industry trends, competitor offerings, and market conditions to identify opportunities and challenges.
• Maintain accurate records of customer interactions, sales activities, and results, using CRM software as required.

Requirements

• You have previous inside sales representative experience, preferably in the building materials or construction industry.
• Alternatively, you have served as a customer service representative in similar industries.
• You have strong communication and interpersonal skills, with the ability to build rapport with customers.
• Your communication is factual, polite, and professional in nature – you will develop expertise from training and experience.
• You are reserved, yet people focused. You have a strong focus on repeatable, very high-quality results, and use your customer-focused mindset to solve problems.
• You have knowledge of Rugby's product offerings or a willingness to learn.
• You are proficient in using CRM software and other sales tools.
• You prefer a steady, even pace of work, with a lot of predictability from one day to the next yet are goal-oriented with a track record of meeting or exceeding sales targets.

Qualifications

• Knowledge of Rugby's product offerings or a willingness to learn.
• Proficiency in using CRM software and other sales tools.
• A steady, even pace of work, with a lot of predictability from one day to the next yet are goal-oriented with a track record of meeting or exceeding sales targets.

Skills

• Strong communication and interpersonal skills.
• Ability to build rapport with customers.
• Factual, polite, and professional communication.
• Customer-focused mindset.
• Knowledge of Rugby's product offerings or willingness to learn.
• Proficiency in using CRM software and other sales tools.
• Goal-oriented with a track record of meeting or exceeding sales targets.

Benefits

• Competitive Medical – Dental – Vision
• 401(k) Traditional & Roth with Match
• Life Insurance
• Short-Term and Long-Term Disability
• Paid Time Off & Paid Holidays
• Corporate Wellness Programs
• Longevity Appreciation Program

Pay

• $16-25/hr. based on experience

Schedule

• Monday - Friday 7 a.m. to 4:30 p.m.

Corporate Values

We will accomplish this goal by creating an environment where each team member is challenged to achieve their personal best using their talent, together building a community based on our values of Fairness, Commitment to Excellence, and maintaining Rugby as a Performance Meritocracy.