Customer Service/Inside Sales Representative

About the Role

The Customer Service Representative/Inside Sales role focuses on selling HVAC products and services to prospective and existing customers while providing exceptional support.

Responsibilities

• Assist customers via phone, email, or in person to identify needs and provide solutions.
• Process orders, quotes, payments, and coordinate delivery schedules, ensuring accuracy.
• Educate customers on product features, availability, and warranty procedures.
• Maintain customer relationships, support problem resolution, and follow up on satisfaction.
• Generate sales by promoting new products, services, and discounts.
• Collaborate with management to improve customer service and handle issues effectively.
• Train new team members and maintain sales records and reports.
• Stay current on HVAC industry trends and products.

Requirements

• Extensive HVAC product knowledge and 6+ years of sales experience, with 5+ years in HVAC.
• Strong customer service, relationship management, and communication skills.
• Proficiency in Microsoft Office and database applications.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to handle high-volume customer interactions professionally.
• High school diploma or GED; HVAC certification preferred.

Work Environment

Works under supervision, following established procedures. Must perform essential duties with or without accommodations.

Pay

$22.10 - $28.00 per hour.