Customer Service / Inside Sales Representative
Benefits
- Bonus based on performance
- Opportunity for advancement
- Training & development
Customer Service / Inside Sales Representative (CSR) Daily Tasks
- Serve as the primary internal representative of the organization.
- Convey to the customer our expertise in products, services, and capabilities.
- Serve as an external key educator to our community and customers.
- Communicate customer requirements to the support team in accordance with company policies and procedures.
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
- Executes a variety of marketing functions including:
- Mailings,
- New Customer appreciation program, such as hand written Thank you cards, etc.
- Website and Social Media postings
- Assists with Print Bindery as needed, and manages the Blueprints production
Role Qualifications
- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
- Ability to effectively build relationships with customers and teammates.
- Strong written and verbal communication skills.
- Desire to continuously look for ways to help people.
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
About the role
AlphaGraphics Sunnyvale is actively seeking a Customer Service / Inside Sales Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
Pay
Compensation: $19.00 - $24.00 per hour
Schedule
Flexible scheduling
Benefits
- Career path development
- Hard work, collaboration, humanity, fun, and laughter
How to Apply
We invite EVERYONE to apply! If you already have a resume on Indeed, please apply there. Alternatively, you can apply directly by clicking the link provided.
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.