Customer Service/Inside Sales Representative

Sales

Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions.

Conflict Resolution

Handles customer issues including warranties and returns. Under the direction of the Branch Manager, determines best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing, to ensure customer satisfaction.

Order Management

• Input and process orders and quote requests, handle cash.
• Cook up deliveries as required working with manufacturing, sales, distribution and outside vendors as required.
• Maintain scheduled shipment dates to ensure timely delivery and expedite as needed.

Relationship Management

• Work positively with all levels of management and peers to ensure all areas and departments are kept up to date and are working as an effective team to deliver the highest level of service possible.

Inventory Management

• Provide accurate information regarding availability of in-stock items.
• Conduct cycle counts as required.
• Replenish showroom stock as needed.

Other Tasks

• Assist in the warehouse.
• Loading and unloading product using the forklift.

Qualifications

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.