Customer Service & Inside Sales Representative

About the role

We are seeking a motivated and customer-focused Customer Service & Inside Sales Representative to support existing customers while helping develop new business opportunities. This position combines customer service, order support, sales follow-up, and proactive outreach.

Responsibilities

• Respond to customer inquiries, pricing requests, and product questions
• Prepare quotes, process orders, and follow up on open opportunities
• Maintain strong relationships with existing customers and identify additional sales opportunities
• Contact prospective customers by phone and email to introduce products and qualify opportunities
• Follow up on samples, quotations, and previous customer inquiries
• Coordinate with sales, operations, and technical teams to resolve customer needs
• Maintain accurate customer, lead, and opportunity information in the CRM
• Help achieve monthly and annual sales and customer-retention goals

Requirements

• 5+ years of customer service, inside sales, or B2B sales experience preferred
• Strong communication and follow-up skills
• Organized, proactive, and comfortable speaking with customers
• Strong computer skills, including proficiency with Microsoft Office, CRM/ERP systems, email, and online research tools
• Experience in lighting, electrical, electronics, Architectural products, or manufacturing is a plus

Benefits

• Competitive salary plus performance-based bonus
• Paid vacation and holidays
• Health insurance
• 401(k) retirement plan
• Opportunities for professional growth and advancement
• Product and sales training
• Stable, long-term position with an established company