Customer Service and Inside Sales Representative

About Us

BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers - every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. Customers rely on our machines to produce and convert items such as corrugated boxes, folding cartons, passports, notebooks, copy paper, board, and coated and other specialty papers. For more information, visit bwpapersystems.com. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Responsibilities

• Drive product sales by developing, identifying, and securing direct sales opportunities through various outreach activities
• Generate market interest and close sales by executing projects, surveys, campaigns, site visits, and product demonstrations
• Convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs) through effective lead qualification and nurturing
• Possess prospect identification and outreach through cold calling, email marketing, and database profiling activities
• Provide comprehensive telephone support to customers and manage incoming calls and emails for order requests
• Take and close customer orders while providing quotes and coordinating shipments
• Cross-sell new solutions to existing customers and maintain ownership of specified customer accounts
• Travel to visit key accounts when required to build relationships and help manage their accounts
• Support sales processes and handle warranty claims in coordination with VP, maintenance, and supervisors
• Maintain on-call availability on weekends and holidays, with Friday through Monday coverage every two months

Basic Qualifications And Requirements

• A High School Diploma or GED Certificate
• 2+ years of sales and customer service experience
• Proficient in navigating a computer
• Proficient with using Microsoft Suite
• Blueprint reading a plus but not required