Customer Service / Inside Sales Representative
Benefits
Bonus based on performance
Opportunity for advancement
Training & development
Qualifications
- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
- Ability to effectively build relationships with customers and teammates.
- Strong written and verbal communication skills.
- Desire to continuously look for ways to help people.
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
Role
Serve as the primary internal representative of the organization.
Convey to the customer our expertise in products, services, and capabilities.
Serve as an external key educator to our community and customers.
Communicate customer requirements to the support team in accordance with company policies and procedures.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Attract potential customers by answering product and service questions and suggesting information about other products and services.
Executes a variety of marketing functions including: Mailings, New Customer appreciation program, such as hand written Thank you cards, etc. Website and Social Media postings
Assists with Print Bindery as needed, and manages the Blueprints production