Customer Service / Inside Sales
About the Company
Applied Industrial Technologies is a leading industrial distributor and Fortune 1000 company, offering integrity, inclusion, and career advancement. Our friendly, fun culture encourages individual contributions and healthy competition. As a GSA-approved vendor and top industrial distributor, we serve millions of customers with industrial products and value-added services.
We are proud to be recognized as one of the World’s Best Employers by Forbes (2021) and have earned the Outstanding Employer Support award from the US Navy. With 25% of our U.S. team having 20+ years of service, we foster long-lasting careers.
About the Role
We are hiring a full-time, onsite Customer Service Representative (CSR) in Twin Falls, ID. In this role, you will provide professional and timely support to our sales team and customers, helping to source products, process orders, and build positive business relationships in a fast-paced environment.
Responsibilities
- Handle customer inquiries, quotes, order processing, expediting, and returns
- Source parts and assist in generating sales
- Partner with customers and Account Managers to solve needs and build relationships
- Assist in the stockroom and deliver orders to customers as needed
Qualifications
- 1+ year of customer service or inside sales experience (industrial distribution or parts counter environment a plus)
- High school diploma or equivalent
- Attention to detail, accuracy, and ability to multitask
- Strong written and verbal communication skills, including English grammar
- Mechanical aptitude and basic computer skills (including Excel)
- Ability to lift up to 50 lbs.
- Valid driver’s license and clean driving record (MVR)
- Authorized to work in the U.S. (sponsorship not available for this position)
This is an onsite role and not eligible for relocation benefits.
Benefits
- Competitive hourly pay with monthly, quarterly, and annual bonus opportunities
- Comprehensive benefits (401K with company match, insurance, paid time off, tuition reimbursement, employee assistance, etc.)
- Career advancement paths in sales, operations, or management nationwide
- Professional development and training
- Great work/life balance in a team-oriented culture
Schedule
Monday through Friday, 7:30 AM – 4:30 PM.