Customer Service/Inside sales

About the role

We are a commercial printing company with offices in the east and south bay, looking for a talented and witty individual who can think on their feet, demonstrates ambition, and has a strong willingness to learn. While business sales experience is preferred, we prioritize talent, loyalty, dedication, perseverance, and high moral standards. We are committed to investing time in teaching you if you are equally committed to learning.

Responsibilities

• Provide assistance to our salesperson by attending in-house daily meetings.
• Answer incoming emails and phone calls, writing succinct, crisp emails and maintaining a professional phone manner.
• Answer questions about in-house orders and assist with order management.
• Update CRM records and follow up with customers in a timely manner.
• Keep comprehensive, accurate, and up-to-date notes and tasks.

Requirements

• Knowledge of Microsoft Word, Microsoft Outlook, and Excel.
• Minimum high school graduate or G.E.D. equivalent.
• Excellent customer service skills, exceptional verbal and written communication skills.
• Ability to work under production deadlines, reliability, and teamwork with a professional, friendly tone.
• Strong research skills: quickly and accurately determine key information about people and companies.
• Excellent time-management and ability to manage deadlines.
• Smart and self-reliant, able to read, understand, and reply to emails accordingly.
• Ability to work independently and find the best solutions for problems.
• Professional handling of clients.
• Detail-oriented with excellent attention to detail and accuracy.
• Self-starter, highly organized, and internet-savvy with deep knowledge of social media.
• Good interpersonal and listening skills.
• Ability to work without direct supervision, flexibility, and creativity.
• Strong note-taking skills: fast, comprehensive, and accurate notes.
• Positive attitude and outgoing personality.
• Bilingual in Spanish is a huge plus.

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off