Customer Service / Healthcare Claims Rep (Remote)

Join our award-winning “One Concentrix” team as a remote professional delivering exceptional customer experiences and solutions for one of the world’s best-known brands. We’re a Fortune 500 company with an inclusive, award-winning culture, recognized as one of the “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth.” Military veterans are encouraged to apply.

About the role

As a remote Customer Service / Healthcare Claims Representative, you’ll join a globally diverse team where all members contribute to and support each other’s success. Together, we serve as the intelligent transformation partner for leading brands, delivering tech-powered customer experiences.

Responsibilities

• Provide customer support processing medical claims in a back-office setting
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a focus on quality and empathy

Requirements

• 1+ year of previous claims experience (healthcare claims preferred)
• Call center experience preferred
• Open availability
• High school diploma or GED
• Quiet, distraction-free home work environment
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• Desktop or laptop capable of completing PC and internet testing (a work computer may be provided depending on the position, but is not guaranteed)
• High-speed internet (no wireless/hotspots or satellite)
• Smartphone
• Must reside in the United States with a valid U.S. address

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access earned pay early
• Performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking groups (Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more)
• Health and wellness programs with trained partners
• Mentorship programs
• Work-from-home convenience
• Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community engagement
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, and more

Pay

The base salary range for this position is $15–$18 per hour. Actual pay will vary based on work location, qualifications, skills, education, experience, and competencies. Pay rate will not be below the applicable minimum wage.

Career Growth

At Concentrix, about 80% of managers and leaders are promoted from within. We offer no-cost learning and leadership development programs to support your career and personal growth. This role provides an opportunity to reimagine your career journey while developing lasting professional relationships.

We accept applications for this position on an ongoing basis and encourage all interested candidates to apply, even if no immediate vacancy exists.