Customer Service Rep – Healthcare (Remote)

About the Role

Join our award-winning “One Concentrix” team as a Healthcare Customer Service Representative. Deliver exceptional customer experiences and solutions for one of the world’s best-known brands in a Fortune 500 company with an inclusive, award-winning culture. Military veterans are encouraged to apply.

This is a remote, work-from-home position where you’ll join an organically diverse global team, contributing to and supporting each other’s success and wellbeing. Together, we serve as the intelligent transformation partner for leading brands, delivering tech-powered innovation and outstanding customer service.

Career Growth and Development

At Concentrix, there’s real potential for career and personal growth. About 80% of our managers and leaders have been promoted from within. We offer no-cost learning and leadership development programs to help you build the career you’ve envisioned.

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

Requirements

• 1+ year of customer service experience
• Open availability
• High school diploma or GED
• Quiet, distraction-free home work environment
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• Desktop or laptop to complete PC and internet testing (a work computer may be provided depending on the position, but is not guaranteed)
• High-speed internet (no wireless/hotspots or satellite)
• Smartphone
• Must reside in the United States with a valid U.S. address

Benefits

• Medical, dental, and vision insurance
• Comprehensive Employee Assistance Program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access earned pay early
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking groups (Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more)
• Health and wellness programs with trained partners
• Mentorship programs
• Work-from-home convenience
• Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community engagement
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, and more
• A range of other perks and benefits

Pay

The base salary range for this position is $15–$17 per hour. Actual pay will vary based on work location, qualifications, skills, education, experience, and competencies. Pay rate will not be below the applicable minimum wage.

Physical and Mental Requirements

The role requires regular operation of a computer, keyboard, telephone/headset, and other office equipment. Work is generally sedentary in nature.