Remote Customer Service Rep
About Our Client
Coldwell Banker Realty operates within the real estate sector, providing clients with current property listings, comprehensive neighborhood data, and access to real estate advisors. The organization addresses the challenge of connecting clients with reliable market information and professional support to facilitate property transactions. It is part of a larger portfolio with over 100 years of experience in the industry.
About the Opportunity
The Remote Customer Service Representative will serve as a primary contact for clients, delivering accurate information and support regarding property listings and services. This role is essential in ensuring a positive client experience and supporting the operational efficiency of real estate advisors. The position is full-time and remote, based in Phoenix, Arizona, and contributes directly to maintaining high service standards and client satisfaction.
Responsibilities
- Respond to client inquiries via phone, email, and online chat.
- Provide accurate information on property listings and services.
- Manage and resolve customer issues and feedback professionally.
- Assist real estate advisors with scheduling and administrative tasks.
- Maintain detailed records of client interactions in the CRM system.
- Collaborate with team members and departments to ensure efficient client service.
- Uphold the organization's brand values and service standards in all interactions.
Requirements
- Experience in customer service, client relations, or administrative roles.
- Strong verbal and written communication skills with a professional telephone manner.
- Good interpersonal skills and commitment to customer care.
- Proficiency with Microsoft Office Suite; CRM software experience preferred.
- Strong organizational and time-management abilities.
- Ability to work independently in a remote setting.
- Real estate industry experience is beneficial but not required.
Pay
A competitive annual salary ranging from $58,000 to $125,000 USD.
Benefits & Perks
- Fully remote working arrangement providing flexibility and convenience.
- Opportunities for professional growth and career development.
- Supportive and collaborative team culture focused on excellence.