Customer Service/Ground Operations Agent - SCK

Responsibilities

• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Marshal in the planes and push back the aircraft.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Aid customers with special needs, load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
• Enforce safety/security measures and monitors safety sensitive zones.
• Ensure FAA. Ensure Allegiant Air and airport regulations are followed.
• Other duties as assigned.

Requirements

• High School Diploma/GED
• Valid/Unexpired Driver's License
• Must be at least 18 years of age and possess a valid driver’s license.
• Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers.
• Basic computer skills
• Knowledge of general office equipment
• People-oriented, highly motivated with a positive and friendly attitude
• Available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations.
• Well groomed and adhere to dress code policy
• Ability to work efficiently under time constraints
• At least 18 years of age and possess a valid driver’s license
• Available to attend required training

Qualifications

• Minimum one (1) year Customer Service experience of the equivalent in related training and/or experience; Airline industry preferred.

Skills

• Customer Service
• Ground Operations
• Aircraft Cleaning
• Security
• Operations
• Commissary Duties

Benefits

• Profit Sharing
• Medical/Dental/Vision/Life/ Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Paid vacation, holidays, and sick time

Pay

• $16.90 - $16.90 an hour

Schedule

• Full Time
• Part Time