Customer Service Agent

Qualifications

• High school diploma, GED or equivalent.
• Superb customer service skills and prior experience.
• Experience as a Customer Service Agent in a Part 121 environment preferred.
• Ability to perform above wing duties.
• Ability to lift a minimum of 50 pounds on a consistent basis.
• Ability to work a flexible schedule including weekends, nights, and holidays.
• Must be able to remain calm during adverse conditions.
• Ability to prioritize multiple tasks.

Duties and Responsibilities

• Keep the station orderly and clean.
• Keeping all equipment in working order and reporting if repairs need to be made.
• Ensuring safety practices are being followed and reporting hazardous conditions.
• Ensuring safety and security regulations are met when passengers access the tarmac for aircraft boarding and deplaning.
• Maintaining currency on all training requirements.
• Conducting GSC or CRO duties, after receiving and successfully passing training.
• Complying with local airport, FAA, and TSA policies.
• Station opening and closing.
• Checking in passengers and baggage.
• Following security procedures.
• Performing Cargo Load Report procedures.
• Enplaning and deplaning passengers.
• Aircraft security search procedures.
• Ensure all monies are accounted for, secured and deposited per Company procedures.
• Handle aircraft operation while it’s on the ground.
• Maintain confidentiality of passenger's flight and personal information.

Benefits

• Medical, dental, and vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k).