Customer Service Agent

What you'll be doing:

• Delivering Outstanding Customer Service
• Answer incoming calls promptly and professionally, resolving customer queries with confidence
• Guide customers through offers, availability, and bookings
• Keep customers informed every step of the way, delivering a seamless experience
• Managing Bookings & Campaigns
• Make outbound calls to suppliers to secure and confirm bookings
• Understand campaign mechanics in detail and communicate them clearly to customers
• Ensure all bookings and interactions align with campaign terms and SLAs
• Data & Process Excellence
• Accurately capture and maintain customer data within systems
• Keep records up to date and compliant with data protection regulations
• Maintain campaign reports, logs, and documentation with precision
• Collaboration Across Teams
• Work closely with Product, Client Services, Sales, and external partners
• Share feedback and escalate issues when needed
• Support campaign delivery by keeping communication flowing across teams
• Operational Support
• Estimate campaign-related costs where required
• Ensure all communications are accurate, well-presented, and professional
• Support multiple campaigns simultaneously, staying organised and proactive

Who we're looking for:

• Exceptional communication and interpersonal skills
• Experience in a customer service or call centre environment (ideally sales-led)
• A natural problem-solver who can think on their feet
• Highly organised with strong attention to detail
• Able to multitask and manage competing priorities
• A proactive mindset with strong ownership and accountability