Customer Service Engineer - Michigan

Compensation: $60,000 - $70,000 (based on qualifications)

About the role

This position is responsible for providing field service for Domino Printing Equipment, customer management through commercial awareness, and contributing positively and proactively to the Domino support team. The role is field-based with regular travel throughout the United States.

Responsibilities

• Travel to locations including customers, vendors, and Domino offices
• Provide field service for Domino printing equipment at customer sites in and around the designated territory
• Provide onsite technical training on operation, repair, and maintenance of Domino products
• Diagnose, troubleshoot, and repair system problems at customer sites
• Carry out preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications
• Provide telephone technical support, including rotational after-hours, weekends, and holidays on-call support
• Manage customer relationships through commercial awareness, focusing on retention and growth
• Display total account management by taking proactive action on behalf of the customer
• Provide closed-loop feedback on all escalated customer actions
• Develop customer relationships that foster loyalty
• Actively promote the features and benefits of Domino products and aftermarket range
• Engage other areas of the business when opportunities exist
• Understand customer needs and align Domino resources to deliver value
• Contribute positively and proactively to the Domino support team
• Collaborate effectively with sales and internal teams
• Represent Domino professionally at all times
• Participate in company and department-specific meetings
• Provide effective communication to functional relationship groups
• Be available and responsive to queries from the sales force regarding technical and integration capabilities
• Provide timely responses to internal and external customers
• Manage Domino parts inventory for accuracy and install base profile

Requirements

• Associate’s degree in electronics or equivalent military experience required
• At least 2 years of related field service experience preferred
• Valid Driver’s License required

Skills

• Excellent communication skills
• Ability to work with different levels of employees and customers
• Strong time management
• Analytical and problem-solving skills
• Ability to prioritize tasks and delegate when appropriate
• Self-motivated, organized, and able to operate without direct supervision

Physical Demands

Light work involving exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently. Tasks may include pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing.

About the company

Domino North America (Domino Amjet) is the U.S. and Canadian division of Domino Printing Sciences, a global expert in industrial printers. Specializing in digital printing presses and traceability solutions for sectors such as food, beverage, life sciences, packaging, cleaning, personal care, and building and construction. Domino’s technology is used on products encountered daily, from beverage cans to household goods and industrial materials. Domino Amjet leads in digital printing with innovative inkjet technology and a customer-focused mission. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and over 200 distributors in more than 120 countries, employing over 2,600 people worldwide. Domino North America was named one of the Top 15 Best Places to Work in Illinois in 2023, with an Employee Net Promoter Score consistently above 50.

Benefits

• PPO and High-Deductible Health Plans
• Health Savings Account with employer contributions
• Flexible Spending Accounts
• Dental and Vision Plans
• Company-paid Life and AD&D Insurance
• Short-term and long-term disability insurance
• Voluntary life and AD&D insurance for employees and eligible dependents
• 401(k) Retirement Plan with generous employer match
• Voluntary benefits such as pet insurance and legal assistance
• Paid Parental Leave and Paid Volunteer Day
• Vacation, Sick Days, Floating Holidays, and Company Holidays
• Annual Bonus
• Summer Friday Program (May to October)*
• Company closure between Christmas and New Year’s*
• Hybrid or fully remote work schedules*

*Note: Due to business needs, these programs may not be available for all positions.