Customer Service Engineer, Diagnostics - Fort Collins, CO / Cheyenne, WY

About the role

Sustainably, we pioneer breakthroughs in healthcare for everyone. Our inspiring and caring environment fosters a global community that values diversity and individuality. We encourage professional and personal growth, and offer resources and flexibility to support your journey.

Responsibilities

• Install, troubleshoot, repair, and perform preventative maintenance on Siemens Healthcare systems at customer sites with minimal supervision.
• Deliver timely and effective repairs, and train operators to ensure optimal system performance, leading to superior customer satisfaction.
• Manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
• Manage company assets, including a company car, cell phone, computer, tools, inventory parts, etc., and maintain proper business relationships with customers and peers.
• Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.

Requirements

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• Experience in testing, repairing, and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Proficient in electricity, power supplies, and grounding principles.

Qualifications

• 5+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Valid driver's license, ability to drive independently day and night, and good driving record required.

Physical Requirements

• Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The Base Pay Range For This Position Is $74,300 - $102,168. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

This role requires a Monday through Friday, 8a to 5p schedule.