Service Engineer – Cheyenne, WY

We are seeking an experienced On-Site Service Engineer to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance, including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Qualifications

• 3–5 years of experience in technical support, field service, or data center roles.
• Hands-on experience with server components such as CPUs, memory, power supplies, and GPUs.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving abilities.
• Comfortable working independently on-site and communicating clearly with customers.
• Willingness to learn and support emerging technologies, including AI platforms.
• Associate or bachelor’s degree in IT or related field, or equivalent experience.
• Dell or other vendor certifications are a plus but not required.
• Ability to lift up to 50 lbs and support flexible/on-call schedules.

About the Company

PTR Global is a leading provider of information technology and workforce solutions. With over 5,000 professionals, PTR Global delivers services across the U.S. and Canada.

Pay

$35 - $41 per hour. The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment.

Benefits

Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.